The only difference is the name! The product itself is 100% the same

We’d love to hear from you! Whether you have questions, problems or just want to share
feedback, feel free to reachout anytime at support@bn-ji.com. We’re here to help!

A pre-order allows you to purchase an item before it becomes available for general sale. Once the product is officially released, your order will be shipped.

You will be charged immediately at the time of placing the pre-order.

We expect the orders to start shipping in November.

Yes, you can cancel your pre-order. Just write an email to support@bn-ji.com

The Freckle Pen is limited and the demand is very high. Pre-ordering guarantees that you will receive the Freckle Pen once it’s released.

If the release date is delayed, we will notify you via email. Your pre-order will still be valid, and your item will ship once available.

Yes, you will receive email updates regarding the status of your pre-order, including confirmation of your order, shipping notifications, and any delays.

Yes, you can change the delivery address before the item is shipped. Just write an email to support@bn-ji.com

If you miss the Pre-Order window, you have to wait until the product becomes available for regular sale.

We accept all major credit cards Master Card, and Visa, as well as PayPal, Apple Pay and GooglePay.

Your payment method will be charged as soon as we process your order.

Yes, we do! Just head over to www.beribybenji.com to place your order.

Absolutely! We ship to all states and regions in the US, Canada and Mexico.

At the moment, we only ship with in Europe, the US, Mexico and Canada. If you have friends or family in these regions, you can always ha vey our order sent to them!

After we start shipping your order you’ll receive a tracking number via email once your order is on its way. Delivery times vary depending on your location but usually the order should arrive within 7 days.

We’ve got you covered! We’ll send you a tracking number as soon as your order is on its way.

Shipping costs vary by country. You’ll see the exact amount during checkout, or you can visit our Shipping and Delivery page form ore details.

We’re so sorry to hear that! Please email us at support@bn-ji.com with your order number and a photo of the damage within 14 days of receiving your order. We’re here to help and will make it right!

You can exchange a defective item within 14 days of receiving your order. If you’ve received a faulty item, please reach out to us with your order details and a photo, and we’ll assist you right away.

To start a return, visit our return portal. You’ll need your email and order number. We’ll notify you once your return request is approved or rejected, and provide the next steps. Or reach out to our customer service at support@bn-ji.com.

You have 14 days from the day you receive your order to request a return.

Once we’ve received and inspected your return, we’ll process your refund. It may take up to 72 hours for the refund to appear in your account after being issued.

This depends on your skin type and how long you wait until you blend the freckles. On average the freckles will last around 12 hours.

Are the Freckles permanent?

No, the Freckle Pen is temporary and can be easily removed with any makeup remover.

Absolutely! The Freckle Pen has a buildable formula. That means you can either wear it on natural skin or create freckles on top of other products.

All of our products, including the Freckle Pen, are made with high-quality ingredients. For a full list, please check the product page or contact us with any specific concerns!

Yes! All of our products are vegan, cruelty-free, fragrance-free, and Leaping Bunny approved.

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